Privacy Policy

General Policy of WiZiU

Welcome to the section dedicated to our personal data processing policy (hereinafter referred to as the “Privacy Policy”).

Below, you will find general information regarding the processing of your personal data by WiZiU (“General Policy” [A]) as well as specific information concerning data processed due to your navigation on this website (“Specific Policy” [B]).

Whether you are:

  • A client or future client;
  • A candidate;
  • A “contact” broadly speaking, including when you fill out one of our forms for our hotels;
  •  

Here, you will find answers to your main questions. If any questions remain unanswered, feel free to contact us at: rgpd@wiziu.com.

Personal data refers to any information relating to an identified or identifiable natural person (hereinafter “Personal Data” or “Data”).

Who is the Data Controller?

The Data Controller is the company WiZiU, located at 10 rue de Madrid – 75008 Paris (hereinafter referred to as the “Company”).

Why Do We Process Your Personal Data ?

The purposes of processing your data depend on the relationship you have with our hotels.

The legal basis may be:

  • Your consent, particularly as a prospective client, candidate, or general “contact” for our hotels;
  • The execution of a contract that binds us together, especially in your capacity as a client of our hotels (or restaurant, spa, events) to provide you with our services;
  • Compliance with our legal or regulatory obligations.

What Personal Data Do We Process ?

If you have made a reservation at one of the Company’s hotels:

This includes:

  • Payment card data;
  • Identity and contact details: name, first name, email address, phone number, ID, address;
  • Reservation details, including your check-in and check-out dates;
  • Stay details, including electronic room key data;
  • Preferences (smoking or non-smoking room, food allergies, etc.);
  • Potential images from our CCTV system;
  • Loyalty program data or information related to spa bookings, seminars, or events (frequency, volume of visits, dates, revenue generated, company name, etc.).

These data are collected either directly from you (via our websites, in person, by email or phone) or from authorized third parties (Online Travel Agencies, Channel Managers, Payzen, Booking Engines, Franchisees, Hotel Brands, or other partners).

If you are a candidate:

This includes all data required for recruitment, particularly:

  • Identification data: name, first name, date of birth, address, phone number, email;
  • Professional data: CV, cover letter, diplomas, professional experience, references, certificates, etc.

If you are a “contact” broadly speaking for the Company:

Specific information regarding the CRM system implemented by the Company:

To facilitate contact management, the Company uses a “CRM” (Client Relationship Management) system. As a “contact” broadly speaking for the Company, your data are processed within software developed by SLAMUP, acting as a data processor.

This processing is based on your consent, which you can withdraw at any time by requesting anonymization of your data via rgpd@wiziu.com.

The Personal Data we may process includes:

  • Name and first name;
  • Civil status;
  • Date of birth;
  • Professional and/or personal phone number;
  • Professional and/or personal email address;
  • Professional and/or personal postal address;
  • Company;
  • Job title;
  • Job category;
  • Industry;
  • Type of relationship you have with the Company;
  • Your photo, if applicable.

Generally, these data are collected directly from you or are public information. Your Personal Data are used exclusively by the Company for:

  • Efficient and targeted communication between Company personnel and you or your company;
  • Optimizing contact management within our teams;
  • Statistical purposes for our hotels.

The recipients are:

  • Authorized personnel of the Company;
  • Authorized personnel of SLAMUP, acting as data processors for the Company. Data are stored within the European Union.

Your data are not subject to any commercial transactions with third parties.

Data Retention Policy in CRM:

  • We anonymize your data within a maximum of thirty (30) days following your request;
  • Regular data cleaning campaigns are conducted.

Who Are the Recipients of Your Personal Data?

Recipients include:

  • Authorized personnel of the Company;
  • Authorized service providers and partners, particularly those involved in communication, IT infrastructure maintenance, or acting as data processors.

If transmitted outside the European Union, measures compliant with regulations for such transfers (e.g., Binding Corporate Rules or Standard Contractual Clauses) will be implemented. For more information, contact rgpd@wiziu.com.

Your data are not subject to any commercial transactions with third parties.

Data Retention Periods

Your Personal Data will not be retained in an identifiable form beyond what is necessary for the purposes of processing and compliance with contractual, legal, or regulatory obligations. For more information, contact rgpd@wiziu.com.

What Are Your Rights?

You can:

  • Request additional information about the processing of your data;
  • Access your data;
  • Rectify inaccuracies or incomplete data;
  • Request data portability;
  • Request deletion or limitation of data processing under certain conditions;
  • Object to data processing for legitimate reasons;
  • Withdraw consent at any time (where applicable);
  • Lodge a complaint with a supervisory authority.

For any request, contact rgpd@wiziu.com. To process your request and protect against fraudulent requests, we may request additional information.

Security of Your Personal Data

The Data Controller implements technical and organizational measures to ensure the security of your data against manipulation, loss, destruction, or unauthorized access.

Access to your data is strictly regulated based on roles and responsibilities. All personnel and external providers are bound by confidentiality agreements.

Updates to This Privacy Policy

This Privacy Policy reflects our current standards and may be updated. Changes will take effect upon publication of the latest version.

Specific Data Policy for Website Navigation

The following information outlines how personal data collected via www.wiziu.com (the “Site”) is processed.

Purpose:

  • To respond to your inquiries submitted via contact forms.
  • If a business relationship ensues, your data may be integrated into our CRM, with prior notification and the option to opt-out.

Legal Basis:

  • Your consent, which you can withdraw at any time by contacting rgpd@wiziu.com.

Data Processed:

  • Data provided via contact forms.

Data Transfers and Processing:

  • Exclusively for WiZiU’s use and handled by authorized personnel and subcontractors. Transfers outside the EU will comply with regulations.

Retention Periods:

  • Data stored by WebToffee and Matomo for up to two years after collection.
  • Data stored by WiZiU personnel will depend on the business relationship’s duration. Deletion can be requested at any time via rgpd@wiziu.com.

Your Rights: Refer to the “What Are Your Rights?” section above.

Cookies

WiZiU ensures compliance with GDPR and the French “Informatique et Libertés” law regarding cookies.

Definition: Cookies are text files stored on your device during website visits. They facilitate navigation and enable certain functionalities.

Managing Cookies:

  • Upon first visit, you are informed and can manage cookie preferences. Refusal or consent will be valid for a specified period.
  • Adjust browser settings to block, delete, or request consent for cookies.

For cookie management, visit “Cookie Settings” in the footer of the Site.

For further details, contact rgpd@wiziu.com

 

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