Job description
Under the direction of the Reception Services Manager and front office assistants, you:
- Be responsible for getting to know each of our customers in order to offer personalized service
- Ensure that Marriott Bonvoy members feel special and recognized for their loyalty to Marriott International
- Be present in the lobby. Proactively approach customers and anticipate the various needs observed
- Build a relationship of trust with customers in order to offer them an exceptional experience
- Be in charge of applying all pre-arrival procedures for our customers: studying reservations, identifying and making contact with Marriott Bonvoy hosts, emailing, VIP treatment etc.
- Establish a privileged relationship with our guests during the stay in order to respond to their requests, inform them about activities
- Manage customer complaints to guarantee their satisfaction
- Respond to customer comments and establish post-stay follow-up with some of them
- Promote the Marriott Bonvoy loyalty program
- Know the hotel’s products and services, promote them and be able to inform guests
- Inform customers about activities, restaurants, concerts … in Nice and the surrounding area
- Perform assignments with elegance, discretion and professionalism
- Respect procedures inherent in the establishment’s eco-responsible policy
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Your profile
Ambassador of the hotel and its values: Humanity, Excellence, Integrity, Innovation
Team spirit: It is essential to your professional success and guarantees the guest the experience of an exceptional stay. You are committed to diversity of people and ideas.
Savoir-être: It is essential to the deployment of your know-how
- The spirit of service
- The rules of good manners and precedence (friendliness, discretion, politeness, availability)
- Personal presentation and behavior
Communication: You have excellent interpersonal skills and a very good level of English
Positive impact:You are aware of your influence on society and the planet, and take action to improve it. As a member of our team, you’ll actively participate in our CSR initiatives, contributing to our commitment to environmental and social sustainability.
Your future employer
Located on the emblematic Promenade des Anglais, Le Méridien Nice boasts an idyllic setting.
With 318 rooms with sea and garden views, a rooftop terrace and pool, and a conference center, you guessed it, the hotel caters to a wide range of leisure and business guests.
By joining our team, you’ll have the opportunity to work in an inclusive working environment, where every voice is heard and respected. We’re committed to creating a diverse and equitable workplace, where everyone has the opportunity to thrive and succeed.
We believe that the diversity of our talent is our greatest strength, and we are committed to providing an equitable and respectful workplace.
- Unhoused position
Benefits
- From 1.25 RTT per month (pro rata to time spent)
- Badged working hours
- Continuous working hours, no breaks
- On-site company restaurant
- Integration session and training throughout your experience
- 6 guaranteed public holidays (after 3 months’ seniority)
- Prizes according to company agreement
- Salary discounts at the chain’s hotels (8,000 worldwide)
- From a CSE offering numerous benefits (reduced cinema and show tickets, outings, discount on perfumes, …)
If this is not exactly what you are looking for, please send us an spontaneous application. There may be other opportunities that match your profile and aspirations.
Spontaneous application
